Delivery & Shipping Policy

Effective Date: 4th March 2025

At Ecobyte Solutions, we strive to ensure fast and reliable delivery of your orders. Please review our delivery and shipping terms below.

1. Delivery Areas & Charges

  • Free Delivery: We offer free shipping within Nairobi CBD.
  • Outside Nairobi CBD: A flat delivery fee of KES 500 applies to locations outside Nairobi CBD.
  • Deliveries are only available within Kenya at this time.

2. Delivery Timeframe

  • Same-Day Delivery: Orders placed before 4:00 PM (Monday – Saturday) qualify for same-day delivery.
  • Orders placed after the 4:00 PM cut-off time will be processed for delivery the following business day.
  • No deliveries on Sundays or public holidays.

3. Shipping Process

  • Once your order is confirmed, you will receive a confirmation email with delivery details.
  • Our delivery team will contact you before dispatch to confirm your availability.

4. Order Tracking

5. Delivery Delays

  • While we aim to deliver on time, unexpected delays due to weather, traffic, or other unforeseen circumstances may occur. We will communicate any delays promptly.

6. Failed Deliveries

  • If the recipient is unavailable at the provided address, re-delivery may be arranged at an additional cost.
  • Please ensure accurate contact and delivery details to avoid delays.

7. Contact Us

For any delivery-related inquiries, please reach out to us at:

Ecobyte Solutions
Email: info@ecobytesolutions.co.ke
Website: www.ecobytesolutions.co.ke

By placing an order with Ecobyte Solutions, you agree to this Delivery & Shipping Policy.