Returns & Refunds Policy
Effective Date: 4th March 2025
At Ecobyte Solutions, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we offer a 7-day refund policy subject to the terms below.
1. Eligibility for Returns & Refunds
- You may request a return or refund within 7 days from the date of purchase.
- The product or service must be unused, undamaged, and in its original condition.
- Proof of purchase (receipt or invoice) is required for all return and refund requests.
- Certain products or services may be non-refundable; these will be clearly stated at the time of purchase.
2. Non-Refundable Items & Services
- Customized or personalized services.
- Digital products or software licenses that have been downloaded or activated.
- Services that have already been rendered or partially completed.
3. Refund Process
- To request a refund, contact us at info@ecobytesolutions.co.ke with your order details and reason for return.
- Once your request is reviewed and approved, refunds will be processed within 7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
4. Return Shipping (If Applicable)
- If a product needs to be returned, the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method to ensure safe delivery.
5. Exchanges
- If you receive a defective or incorrect product, we will offer an exchange at no additional cost.
- Exchanges must be requested within 7 days of receiving the product.
6. Changes to This Policy
We reserve the right to modify this Returns & Refunds Policy at any time. Any changes will be posted on our website.
7. Contact Us
For any questions or refund requests, please reach out to us at:
Ecobyte Solutions
Email: info@ecobytesolutions.co.ke
Website: www.ecobytesolutions.co.ke
By purchasing from Ecobyte Solutions, you agree to this Returns & Refunds Policy.